Help Center
Account
1.What can I do when I have problems logging in to my account？
-If you forget your password, you can reset your password on the login page by clicking "Forgot your password? ".
-Click "Forget your password"
-Fill the required information and then continue.
2. How can I register an account？
- Click " Register " on the upper right of our homepage.
- You will see a page where you can add your e-mail address and password to create a new account.
- Fill in this part with all the required information, agree to our "Terms of Use", and then click on "Create a New Account". You can otherwise log in with x or x.
- Check the inbox of your e-mail address; you will receive an e-mail with a link to activate your account.
- Congratulations! You are now a member of the loltoy Community!
Order
1.How to order from www.loltoy.shop ?
- Select items you like to add to cart.
- Follow the checkout page to confirm the information.
- We check whether there is in stock and send the bill.
- 100% complete order.
- After-sales service, feel free to contact us by email.
2.I rejected my order . What can I do?
If you refuse to accept the goods or refuse to pay customs duties, the goods will be returned to the sender. When the tracking information shows "returned to sender", you may request a refund of your order. we will deduct from the refund amount all charges related to the delivery of the order to the country of destination and its return.
3. Why was my order canceled and my payment refunded?
Below please find some of the most common reasons for this type of situation:
- The full name and shipping address of your PayPal account do not match the details you entered for this order. We have tried to contact you but have not received your response within a reasonable period of time. For this reason, we may have canceled your order.
- One or more of the products contained in your order were out of stock. If we do not receive a response from you within 5 days after contacting you for the first time, we will send you a refund of your purchase.
4. What can I do if fill in the wrong address?
Customers should be responsible for entering a correct and complete shipping address. Please do not hesitate to contact us once you realize that your address is not the one you wanted to select. We will not be able to change it after your order has been shipped.
5. How do I cancel an order on our store?
-For canceling an order which has not been processed, please contact us as soon as possible.
- If your order's estimated shipping date has passed, but it has not shipped, you can cancel the order and request a refund, which will be automatically credited to your payment account within the days listed here.
- Orders whose packages have already been processed cannot be cancelled. If you are not satisfied with your purchase within 14 days of receiving the item, you will be covered by our Return Policy guarantee.
EU VAT
From July 1, 2021, VAT is included on the selling price and order value for items purchased from our store and delivered to destinations in the European Union (EU). You don't have to pay extra tax. We will declare and pay VAT in accordance with relevant policies and requirements. For more details, please visit the official EU website.